Frequently Asked Questions
Q. Do you accept one night bookings on a Friday or Saturday night?
A. In Principle yes, a fixed number of rooms are set aside for one night bookings, please phone us. We don’t however accept one night stays on Fridays or Saturdays during the Blackpool Illuminations Season which in 2017 runs from Friday 1st September to Sunday 5th November 2017 nor on any Bank Holiday weekends throughout the year.
Q. Do you accept stag parties?
A. No Sorry we are a Family B&B (see comment below)
Q. Do you accept hen parties?
A. No Sorry search google for a party hotel in Blackpool FY1. This will put you in the centre of town close to where all the clubs are. South Shore Blackpool is more geared towards family trade as the larger family attractions are in this part of town. The pubs and clubs in this part of town are all closed by midnight
Q. If I book and change my mind can I get my deposit back?
A. No, all deposits are non-returnable. While a room is held in your name, we will be turning down other bookings. Exact Terms and Conditions regarding refunds can be viewed heret
Q. Do you have to be 18 to book?
A. No, but all parties on arrival must be accompanied by at least 1 adult 18 years or older. Room(s) are normally secured against a debit/credit card number (although we can take cheques for deposits if the booking is more than 14 days forward). Details such as those will only be taken from the registered card holder.
Q. I don’t have a credit/debit card – do you take cheques?
A. Yes see the answer above. We can also take Postal Orders by way of deposit for persons who do not hold a normal chequeing account. For those persons who reside abroad and do not have a UK bank checking account please telephone us. If guests are residing outside of the UK Sterling Area is usually possible for an International bank transfer of deposit to be arranged with an IBAN number. Please ring us for details.
Q. How close to the night-life are you?
A. There are a number of pubs including family bars on South Pier and those with Dining options such as The Auctioneer, The Velvet Coaster (Wetherspoons) and The Dutton Arms, CIU clubs and restaurants nearby as well as well as the Grovesner Casino. Yates Wine Lodge South Shore is a short walk although most of the post midnight night life takes place in the centre of town which is a short tram or bus ride away, 5 minutes in a taxi or a 20 minute stroll.
Q. How close to the Pleasure Beach are you?
A. Put this way you can hear the screams as the Pepsi Max Big One goes over the top Outside our Front Door. The Sandcastle Water Park Complex is across the Promenade from the Pleasure Beach adjacent to South Pier.
Q. How close to Blackpool seafront and beach are you?
A. 300 hundred yards. For a map of our location, please Click Here
Q. We are travelling to Blackpool by Train which station is best for you?
A. Blackpool South is a 300 metre walk from Moore Street. Check your connections as most people will have to change at Preston to a Blackpool South train.
Q. Are there Restaurants and Pubs Nearby?
A. Yes. We are located in the Heart of the South Shore Village in Blackpool. Numerous Eating Options and a dozen pubs are within a few minutes walk of the Front Door.
Q. What is the latest time I can check in by on my day of arrival.
A. We don’t really have a cut off time as we are aware that guests can be delayed through traffic or other problems. If an arrival is anticipated to be after 21.00Hrs we would appreciate a call. We do not have a 24 hour reception and will at some point retire to bed.
Q. Can you cater for disabled persons?
A. We do have ground floor rooms (all equipped with shower) that may suit partially disabled persons. Provided the guest can walk a few steps and climb the 3 steps into the Dining Room these may suffice. Please see our Access Statement for a description of the exact layout of Moorbank House.
Q. Do we have to be back at a certain time of night?
A. No, this is 2017 not 1964, On arrival you will be given your keys and may come and go as you wish for the duration of your stay. All we ask is that you please keep the noise down when you return late at night in consideration of the other guests and that you ensure the front door is closed behind you.
Q. We’re coming by train/coach, can we leave our luggage until check in?
A. Yes. If your rooms are ready on arrival you will be granted immediate access. Rooms are always ready from 14.00Hrs
Q. Can we leave our luggage on the day we depart.
A. Yes but please inform us what time you intend to return to collect it. All luggage must be collected by 18.00 Hours unless by prior arrangement.
Q. Can you provide cot(s) and bedding?
A. Yes but please telephone us to discuss room requirements beforehand, this is a better option than booking online. Where mum and dad are in a double room we do not charge for infants in cots.
Q. Does the B&B have wifi?
A. Yes we have a secure broadband service available throughout the hotel, wifi passwords are published in guest information packs.
Q. Am I guaranteed a parking space?
A. In short yes if you are able to book a room via this website (we apply different arrangements for bookings made through partner websites) and require off street parking you will get a space, but you must tell us at the time of booking. Those that book on-line need to advise us they are travelling to Blackpool by car, there will be an option on the booking form for you to do this. We will confirm the fact you have parking either by telephone at the time of booking or by return email when booking on-line. We can only guarantee parking to bookings via this website as we are directly able to control availability of rooms and parking. If in any doubt and parking is important to you then please call us before booking on-line.
Bookings made through partner sites (such as booking.com) need to contact us to reserve parking, prior to booking. If they do not do so they will be allocated parking on arrival only if there are spaces available. If guests contact us having booked through a partner website and spaces are not available at that time, then they may cancel their booking free of charge. This will have to be done via the booking portal website as we are unable to action these cancellations locally. Free street parking is available in Moore Street and most other surrounding streets in South Shore Blackpool.